Refund & Return Policy

Last Updated: 05 May 2025

We want you to be completely satisfied with your purchase. If you're not, we're here to help.

1. Eligibility for Return

  • Returns are accepted within 7 days of delivery

  • Product must be unused, undamaged, and in original packaging

  • Must include original invoice/receipt

2. Non-Returnable Items

  • Used or damaged items

  • Custom/personalized products

  • Clearance or sale items (unless defective)

3. Return Process

  • Email us at universalsports9899@gmail.com with your order ID and reason for return

  • Our team will arrange a pickup via logistics or guide you on the return process

4. Refunds

  • Once we receive and inspect your returned item, a refund will be initiated within 5–7 business days

  • Refunds will be processed to the original payment method

  • Shipping charges are non-refundable

5. Damaged/Incorrect Products

If you receive a damaged or wrong product, contact us within 48 hours of delivery. We will arrange a replacement or refund as needed.