Privacy Policy

Effective Date: 05 May 2025

Welcome to Universal Sports ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit or make a purchase from www.universalsports.com (the “Site”).

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

  • Personal Information: Name, phone number, email address, shipping address, billing address, payment information, and account credentials.

  • Account Information: When you create an account, we store your login details, order history, and preferences.

  • Payment Information: Payments are securely processed through Razorpay. We do not store full card or banking details on our servers.

  • Device & Usage Data: IP address, browser type, referring/exit pages, and other analytics data collected via Google Analytics.

  • Marketing Preferences: Email subscription status, newsletter clicks, and responses.

2. How We Use Your Information

We use the information we collect to:

  • Process orders and payments.

  • Manage your account and order history.

  • Ship products via our logistics partner Shiprocket.

  • Communicate with you regarding orders, support, and marketing.

  • Send newsletters and promotional offers (you can opt-out anytime).

  • Improve and personalize our website and customer experience.

  • Detect fraud and enhance security.

3. Sharing Your Information

We may share your personal information with trusted third parties only as necessary to operate our business, including:

  • Razorpay – to securely process payments.

  • Shiprocket – to deliver orders to your shipping address.

  • Email service providers – to send newsletters and updates.

  • Google Analytics – to analyze site usage and improve performance.

  • Legal authorities – if required by law or in the case of suspected fraud or disputes.

We do not sell or rent your personal data to any third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in.

  • Store your cart and preferences.

  • Measure site traffic and performance via Google Analytics.

  • Deliver a better user experience.

You can manage or disable cookies via your browser settings.

5. User Accounts and Security

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials.

  • Please use a strong password and notify us immediately of any unauthorized activity.

6. Email Marketing and Newsletters

By signing up, you agree to receive promotional content from Universal Sports. You can unsubscribe at any time using the link in our emails or by contacting us directly.

7. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no internet-based site is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Opt-out of marketing emails.

  • Disable cookies in your browser.

To make any requests, contact us at the details below.

9. Children’s Privacy

We do not knowingly collect information from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us for removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, you may contact us:

Universal Sports
Phone: +91-9999888855
Website: www.universalsports.com
Email: universalsports9899@gmail.com